Self Service

Account Billing Tools

Need to update your payment source, monitor your account usage, upgrade or downgrade your subscription plan, or view copies of past invoices?
You can do all this through the self-service Billing area in your account.

Have other questions regarding your billing but can’t find them?

Browse Kartra’s Billing FAQs

For quick answers to your questions

How do I try Kartra without a full purchase?
Does Kartra have any extra fees?
Can I pay for my subscription in my own currency?
Can I pay with PayPal?
What happens if I reach the limits of my plan?
I need more domains for my account. Is there an add-on I can buy?
I purchased a membership/course from someone using Kartra but I’m having trouble logging in.
How do I download my invoice?
How do I update my credit card information?
How do I reinstate my account?
How do I freeze my account?
How do I cancel?
How do I request a refund?
Is there VAT, GST, or other sales tax for cloud-based SaaS products?
Is VAT, GST, or other sales tax included in the price of the product I purchased?
How do I know if I will be charged tax?
I am based in the United States and am tax-exempt. How can I have the sales tax removed from my invoice?
My country has a business-to-business (B2B) VAT clause. Do I still have to pay VAT? 
I moved to a country or state that does not require sales tax on SaaS products, how do I remove it from my subscription?
I have added my business tax identification number, will the tax I paid be refunded?
Is tax collected in Canada?

Can’t find the answers you’re
looking for? 

No matter the issue, our world-class customer support is right here for you!


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NOTE: When submitting your helpdesk ticket, please enter your Kartra Account Email and Support Code for easy verification and quicker service. The support code is found in your account profile.